Finding a property

In order to find the ‘right’ property, you need to consider exactly what you want in a home. As Townsville Rentals manages over 1,000 rental properties, you have the best chance of finding your special home with us.

Just go to 'Find a Property' and enter your preferences for rent price, suburb, number of bedrooms, number of bathrooms and number of car parks. When you find one or more properties that suit, ring or email Townsville Rentals to arrange an inspection.

Submitting your application

After viewing your desired property, you need to complete the Townsville Rentals Tenant Application, which can be submitted via fax, post, and email, dropped to our office in person or handed in at the inspection.

You will need to supply the following with your application:

  1. Photo Identification
  2. Additional Identification Documents. We need to know who you are and will need standard proof of identification documents to a base of 100 points. These documents include: 
  • 70 Points - Passport
  • 70 Points - Birth Certificate
  • 40 Points - Driver’s License/Proof of Age Card/Other Government issued Photo ID
  • 25 Points - Motor Vehicle Registration Papers
  • 25 Points - Two recent Pay Advices (mandatory)
  • 25 Points - Copy of utility account (electricity/gas/phone) in your name
  • 25 Points - Two rent receipts/tenant ledger from current rental
  • 25 Points - Rates Notice
  • 25 Points - Bank Statement.
Processing your application

We will generally process your application within 48 hours and notify you if you have been successful or not. This process includes contacting your referees, so make sure the contact details you provide are the best for that person. We will also:

  • Check your identification to ensure that all details are correct
  • Undertake a basic affordability test to make sure that the rent is within your means;
  • Contact your employer to ensure your employment and income details are current and correct
  • Check against a national tenancy database for any past discrepancies in rental payments or prior property damage
  • Pass approved applications to the property owner for a final decision on which application to progress.

We generally process your application within 48 hours and notify you if you have been successful or not. This process includes contacting your referees, so make sure the contact details you provide are the best for that person.

Once your application has been successful, you need to come to our office to finalise the paperwork and arrange collection of keys, plus the payment of bond and rent. As we need to explain all your tenancy details, you should allow up to 45 minutes for this meeting.

Does it take long to process an application?

We generally process your application within 48 hours and notify you if you have been successful or not.

Accepting and signing the lease

Once your application is successful, we will ring to arrange a time for you to sign the lease, pay two weeks rent in advance and pay the agreed bond amount (the equivalent of four weeks rent in most cases).

Bond

Tenants are required by law to pay a sum of money to pay to cover any unforeseen problems such as unpaid rent, damage to property by tenants and cleaning should the property be left in an unsatisfactory condition.

A bond is typically the equivalent of four weeks rent but this can vary in some instances. When paying your bond, you must have the correct amount in the form of a separate money order or bank cheque.

After you move into the rental property, the Residential Tenancies Authority (RTA) will mail a bond receipt to the address given on the bond lodgement form. This money is held by the RTA during your tenancy and either released or reallocated when you leave.

If you and the agent agree that the bond is to be refunded, you will together submit a bond refund request form to the RTA. You will be refunded the agreed amount as directed by the form within around 14 days. If you and the agent disagree on the return of the bond, you may file a dispute to the RTA within 14 days of the initial claim. If the claim by the property owner is more than the bond paid, you may be ordered to pay the extra amount.

Address change, utility connections and fire alarms

Be sure to update your address where necessary and also please advise us of your new home phone number and PO Box if applicable. 

It is your responsibility to ensure power, gas, phone and internet have been connected into your name. Landlords are allowed to pass on the full water consumption costs to tenants provided all the minimum criteria have been met.

 

For more information, visit the RTA website at www.rta.qld.gov.au or contact the RTA on 1300 366 311.

Tenants also have a responsibility for cleaning, testing and replacing batteries for fire alarms during a tenancy.

Property Condition Report

You must return your signed or amended copy of your property condition report to us within three days of the tenancy start date. If you don’t do this, the original inspection report will be used for the end-of-tenancy comparison, whether you agree to the original report or not.

Tenant Contents Insurance

If your household contents are damaged or destroyed by circumstances affecting the owner’s property (ie. fire, storm damage, power outages), then your goods and possessions are not insured by the owner. You need to insure all your goods adequately, as neither Townsville Rentals nor the property owner is liable for damaged or destroyed tenant possessions.