Frequently Asked Questions

Below are some of the questions we are asked most often - and our answers. If you have other questions you’d like us to answer, please contact us.

How do I decide what my property will rent for?

One of the best ways to find out what your property should rent for is to compare it to similar properties currently being rented, or that have just been rented, in the same area.

Our dedicated team are trained to negotiate the best rent increase possible without costing you a good tenant. In the end, market forces will determine exactly what amount of rent you achieve.

Click here to get a FREE Rental Appraisal

How do I change the agent managing my property?

If you want to join us at Townsville Rentals, just fill out our enquiry form and we’ll take care of it for you. This will involve notifying your tenants and collecting the keys from your current managing agent, everything else carries on as usual.

How long will it take to find a tenant for my property?

There is no simple answer to this question. We ensure that properties are well presented, professionally marketed, priced according to market conditions and represented by a professional agent – which all help achieve quick rental.

You can check out the great advertising and quality photography that make our properties stand out by clicking on the following link – Townsville Rentals properties currently for rent.

What happens if my tenant doesn’t pay rent?

We monitor tenant arrears on a daily basis and contact tenants via telephone, email and SMS to follow up on payments. A Notice to Remedy Breach can only be issued on the eighth day of arrears, giving the tenant seven clear days to bring the rent up to date. If rent is still not paid within this time, a Notice to Leave can be issued, giving the tenant seven days to vacate the property.

Throughout this process, we will communicate with you, and we will never issue a Notice to Leave without first discussing the situation with you. As we want at all times to minimise any loss to our property owners, it is important to carry out these actions promptly.

Do I need landlord’s insurance? 

Although it is not compulsory to have landlord insurance on your property, we strongly recommend you take out specific insurance. Specialist landlord insurance will cover you for

  • Malicious damage to your property and contents
  • Rent default in the event of a tenant not paying rent, departing the property early or being legally evicted
  • Limited cover for contents (eg. floor coverings, curtains)
  • Theft by the tenant or their guests
  • Your liability as a landlord, covering claims made against you by a tenant or visitor to the property
  • Legal expenses incurred in taking action against a tenant.

There are only a handful of specialist landlord insurance providers, and Townsville Rentals undertakes regular reviews to ensure our suggested supplier gives the best coverage. Common insurers across our properties are Terri Scheer, AON and EBM. If you want to discuss insurance with us, feel free to ask.

What do I do if I want to sell my property?

Your choice of agent is critical in ensuring you get the best price in the sale. We specialise in renting properties, but work with our partner sales agency in Townsville, Ferry Property. Ferry Property works to ensure their clients achieve the best possible price for their investment. If you're considering selling, For your free property appraisal, click here

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